Refund and Return Policy for Conaratipower

Effective Date: January 4, 2025

At Conaratipower, we are committed to ensuring your satisfaction with every purchase. If for any reason you’re not completely satisfied with your product, we offer a straightforward return and refund policy. Please read the details below:

1. Return Eligibility

You may return most items within 30 days of receiving your order. To be eligible for a return, the product must meet the following conditions:

  • The product must be in new, unused condition.
  • The product must be in its original packaging with all accessories included.
  • The product should not have been damaged or altered after delivery.

Certain items, including opened or used mobile phones and accessories, may not be eligible for return due to health and safety regulations.

2. How to Initiate a Return

To initiate a return:

  • Contact our customer service team at info@conaratipower.com or call (507) 754-5046.
  • Provide your order number, a description of the item, and the reason for the return.
  • Our team will guide you through the return process and provide a return authorization if needed.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If the product is faulty or the wrong item was shipped, we will cover the return shipping costs.

Please use a trackable shipping service when returning products. We cannot guarantee that we will receive your returned item unless you use a shipping method with tracking.

4. Refund Process

Once we receive and inspect the returned item:

  • If the return is approved, we will process your refund to the original payment method within 5-7 business days.
  • If the item does not meet our return conditions, we will contact you and may offer an exchange or store credit instead.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us with your order details, and we will assist you with the exchange process.

6. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used mobile phones or accessories.
  • Items marked as final sale or non-returnable on the product page.

7. Customer Support

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team: